Onymed Healthtech - Refund Policy
At Onymed Healthtech, we strive to provide the best products and services to our customers. If you are not satisfied with your purchase, we offer a flexible return and refund policy.
Return Policy
We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your order.
Eligibility for Returns
To ensure a smooth return process, please make sure your returned item meets the following criteria:
- The item must be unworn or unused.
- The original tags must be attached.
- The item must be returned in its original packaging.
- A valid receipt or proof of purchase is required.
Initiating a Return
To start the return process, contact our customer service team at onymed33@gmail.com or call +91 91678 99899 / 81047 08251. Our representatives will provide you with a return shipping label and detailed instructions. Returns received without prior authorisation will not be accepted.
Exceptions:
- Heavy-duty medical equipment (e.g., hospital beds, wheelchairs) is eligible for return only in cases of operational manufacturing defects or significant damage during transit.
- Our refund or exchange policy does not cover minor cosmetic imperfections (such as scratches or slight tilts) that occur during transit.
- Personal care products (e.g., diapers, underpads) are not eligible for return due to hygiene reasons.
Upon receiving your order, please inspect it thoroughly. If you receive a defective, damaged, or incorrect item, contact us immediately at onymed33@gmail.com or +91 91678 99899 / 81047 08251 so we can resolve the issue promptly.
Non-Returnable Items
- Sale products and personalised items
- Diapers, undersheets, and other personal care goods
- Gift cards
- Hazardous materials, flammable liquids, or gases
Refund Process
Once your return is received and inspected by our team, we will notify you regarding the approval status. If approved, a full refund will be issued to your original payment method within 7-15 business days, depending on your bank or credit card processing times.
If more than 15 business days have passed since your refund approval and you have not received it, please contact us at onymed33@gmail.com.
Exchanges
If you need a different size or product, the fastest way to ensure you get what you want is to return the original item and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The item must meet the eligibility criteria mentioned above.
Body Belts and Supports – Exchange & Replacement Policy
- 7-day exchange and replacement only.
| Return Reason | Return Period | Return Policy |
|---|---|---|
| Size too small/too large | 7 days from delivery | Exchange with a different size (two sizes larger/smaller) |
| Physical damage, defective item, wrong/missing item | 7 days from delivery | Replacement with the same item (same size and colour) |
Note: This item is not eligible for a refund. Customers requesting an exchange must pay for both-side shipping charges.
For example, if you ordered Size M and need Size L, you will be required to cover both shipping costs.
For any further questions or return requests, please contact us at onymed33@gmail.com or +91 91678 99899 / 81047 08251.
